Delivery

 

All NZ orders over $50 get FREE shipping NZ wide.*

What is your estimated delivery time?
We use New Zealand courier and fast way courier with an overnight delivery target for main centres, and 2-3 business days for rural areas (NZ customers only). All other delivery times are an estimate, quite often orders are delivered well before the expected delivery date.

When do I have to place my order by for next day delivery?
We ship on confirmation of payment and when all goods are in stock, usually same day if completed and paid for by 1pm.
Why didn't I didn't get a tracking number with my confirmation of purchase?
Tracking numbers are automatically generated once your order has been packed, you will receive an email when this happens. The tracking number won't be 'live' and functioning until the courier picks up your package from our dispatch team at around 4pm Monday-Friday.

Do I have to have signature required on my order?
We recommend to do signature to ensure you get your order delivered.
You can have your order shipped without signature required by writing on delivery instructions at the checkout. We will not be held responsible for lost orders shipped without signature required.

New Zealand
Carriers: New Zealand Courier / Fast Way Courier
Delivery Estimate: Overnight to main centres, 2 – 3 days for rural addresses.
Pricing: $4 Metro and $7 Rural.
No P.O Boxes, Parcel Lockers etc.

Australia Standard Shipping
Carrier: Toll
Delivery Estimate: 5-14 Working Days
Pricing: $15.00
No P.O Boxes, Parcel Lockers etc.

Rest of World
Carrier: Courier Post
Delivery Estimate: 4-10 Working Days
Price: $45.00
No P.O Boxes, Parcel Lockers etc.

We have trailed most courier services domestic and international and use the most reliable, economical couriers with the quickest delivery times possible.
Legal

We reserve the right to alter shipping methods requested if required (ie: mistakes, the wrong method selected, or above certain values will have to be Signature Required). Public holidays and other seasonal demands may alter delivery times - tracking information is available for all shipments, simply request tracking information by email to store@vapesdirect.co.nz, include your WEB order number and name used to order.
The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
To our valued International customers.

We have customers worldwide and regularly send to Australia, Europe, North America and many other places.
If purchasing E-liquids / E-juices from us please be aware of the laws that your state or country has in place about these products. We take no liability for loss of goods sent due to your local laws or regulation
*Free shipping is not applicable for rural delivery, Saturday delivery or international delivery.